FAQ

• We suggest the best starting point, is your new stove to be for heating or cooking or both.
• The series 10,000 gives a heater up to 167m2 and a cook plate the most popular in this range being the Centauri with its splash back and warming oven this range is for the a guest house or weekender/Off gridder that wants heat and the ability to cook on a stove. Or even that Man/Lady Cave
• For just cooking in a farm house or weekender with an oven we suggest look at the Series 16,000 there are 3 models with the same output of 20Kw of heating capability of 167m2 The Cuistot being J.A. ROBY top selling cooker in Canada and The USA
• Need to cook and heat a slightly larger area and have an oven then the Series 15,000 has three models that give ok 27Kw and heat up to 232m2 with the Cuisiniere 3.0 being a  very popular wood cooker.
• Then we come to the Big range the series 22,000 with a wopping 32 plus Kw output heating arears up to 278m2 with an oven

•  Most Credit cards are taken with a (merchant fee added)

We offer

• Cash
• Credit Cards
• Or you can use or Ezy LayBuy system.(only available with stocked Items)

Return Policy

• The Item must be returned within 30 days from date of purchase
• The item can be returned provide it has not been damaged or broken in anyway.
• We have a 30% re stocking fee of the original price not including any freight paid by the customer.
• The customer is to package and return the product in good order and be responsible for the return freight.

• In the event your product has not arrived.
• Most goods that have been shipped will have a consignment note from the carrier. We suggest that any goods shipped should have insurance. Best to contact us.
• Where the customer uses there own freight company the good will be inspected and signed for by the customer freighter that it has been supplied in good order. We will endeavour to photograph any product that leaves our premises to show it was sent in good order.